Contacts. This is a list of ARV Village contacts. Click here to view Computer Club Policies and Procedures Access for Members and Volunteers to Active Documents (Click underlined item to download a copy) Club Constitution Members Rights and Responsibilities Computer Club Useful Contacts (Click underlined item to view) Castle Hill Village Contacts External Contacts Computer Club QMS Access for Comittee Only (Password Required) What is QMS?

Welcome to the Computer Club website. Our aim is to provide services and assistance for residents of Anglicare Villages at Castle Hill and Glenhaven Green. M embers can find information about obtaining assistance with the use of devices such as computers, tablets, mobile phones and other technological devices used in daily living. We also can help with understanding how to use the internet for obtaining information about government services, health and fitness, online libraries and church services etc. Members and guests also benefit from regular seminars on topical subjects. Find out about our Membership Policy by clicking this link Join our Computer Club to stay up to date with how technology can assist you in your daily living. Privacy at the Computer Club. The Computer Club is committed to safeguarding member privacy. You can read our current Privacy Policy by clicking this link. This Privacy Policy covers all interactions with the Club including use of this website. If you have any concerns about privacy please bring them to us at the Clubrooms. WELCOME CLUB HISTORY Click here to read an account of the Club from its beginnings in 1999 to the present day. ABOUT THIS WEB SITE.... This web site is reference point for information that users might find helpful. Navigation is via series of easy to use menus / sub-menus that can direct you to the information you might be seeking. For example: menu is titled "Club Rooms" which displays a number of clickable actions (sub menus). one of the sub-menus might be titled "The Gatehouse Sessions" which shows Saturday morning seminars.

CASTLE HILL VILLAGE PHONE CONTACTS MOWLL / WARRINA OFFICE Village Manager Chris Cadzow 8853 1473 Warrina Co-ordinator Sheridan Ferguson 8853-1474 Mowll Co-ordinator Susan Capon 8853-1475 Administration Assistant Mila Estacio 8853-1479 Lifestyle Worker: Auriel Louis 0433 411 859 GENERAL Chaplaincy 8853-1870 Health Centre 8853-1410 Library 8853-1804 Listening Library 8853-1805 Pine Lodge Medical Centre 8853-1450 Sisson Clinic 8853-1400 Volunteers Office 8853-1815 Wills Cafe 8853-1803 RETIREMENT LIVING VILLAGES Flinders Village 0438-825-321 Hopetoun Village 8853-1851 Hopetoun Village Cafe 8853-1853 Nuffield Village 8853-1088 RESIDENTIAL CARE Brian King Gardens 8853-1000 Donington Court 8853-1460 Farrer Brown Court 8853-1080 The Donald Coburn Centre 8853-1050 Warrina Residential Care 8853-1440

OTHER USEFUL CONTACTS PHONE NUMBERS Seniors Card - 1300-364-758 Centrelink Retirement - 132-300 Disability, Sickness & Carers - 132-717 Employment Services - 132-850 Dept of Veterans Affairs - 132-254 Veterans Affairs Network - 1300-551-918 National Information Centre on Retirement Investments - 1800-020-110 NSW Seniors Information - 131-244 Retirement Villages Assoc - 1800-240-080 Older Persons Legal Service - (02) 9281-3600 Direct Health - 1800-022-222 WEBSITE LINKS Click for direct access to each NSW Govern ment NSW Police Federal Government Centrelink (also known as Services Australia) The High Court of Australia Dept of Immigration Seniors Card Opal Card Service NSW Communities and Justice Health & Ageing Dept of Veterans Affairs

Computer Club AGM Self Service Self Service The document that can be downloaded from the link below can be viewed and/or printed. It lists some common Apps (or Applications) that you may find useful on your device. Our list favours free apps that do the job well but are not specialist types. For example, for managing your photographs on a computer, (digital images) there are two free apps that give good results and are not hard to use. For the best results for images, you could use Adobe Photoshop, Adobe Lightroom or similar, however these may require many hours of learning and are quite expensive to purchase. Remember always to get your Apple Apps from Apple App Store or Android Apps from the Google Play Store. Other App sources, sometimes called 'sideloading', for mobile devices can have serious security risks. Apps for Windows computers can be got from the internet or sometimes the Microsoft Store. Please ensure that any apps downloaded from the internet for Windows computers are from the original app maker and not a fake website. Always ask for assistance if in doubt. Run a security scan on any downloaded app file to ensure it is safe. Apps for Apple Mac computers can be got from the Apple App store. Where the mobile App is shown in RED it is a native app i.e. it is already installed on your device at purchase. If it has been deleted it can be re-installed from the App Store. Apps listed in italics are basic level. Tech Mates from Computer Club can be booked to assist with installation of any of these Apps but no one is an expert in every app available. There will be some personal learning necessary to understand how the app works and how to get the best results. Useful Apps List to Download and Consider

The Gatehouse Sessions At the Gatehouse on Broughton Avenue: These are technical presentations for Computer Club members that help you understand the technlology. CC Members may bring a guest or a neighbour who might be interested in joing the club. Some sessions may be lecture style to provide general information on a particular topic. Other sessions may be hands-on where you can bring your own device and have a go at the examples that are provided. Some sessions will be basics while others may be topical and somewhat more advanced. You are welcome to come to any session however. Gatehouse Sessions Schedules for 2025 (click here to download a copy) Upcoming Gatehouse Session Details (Click any underlined session below) Saturday December 6 2025. 10am Basic digital image editing: General interest Saturday December 13 2025. 10am Editing images on a mobile device (Basic or refresher) Saturday February 7 2026. 10am Privacy and Security; The Issues General interest Saturday February 14 2026. 10am Mobile Basic Privacy and Security Basics/Refresher These are the final session for 2025 2026 Gatehouse sessions will commence Saturday 7th February 2026

ARV Computer Club Committee Brian McLauchlan (President) Elizabeth Pedersen (Actg Secretary) (Treasurer) Geoff Litchfield (Membership) Melanie Rankine (Welfare) Rita Berryman (Reception) Jan Andrews (Village Rep) Email the ARV Computer Club computer.club@anglicare.org.au Who can join: Membership of the Club is available to residents of Anglicare Retirement Villages. Contact the club or call in at Reception for a membership application form. New Member Fees: Annual Membership Fee - $10.00. There are no fees for residents of Anglicare Residential Aged Care facilities. Glenhaven Green residents can become Computer Club members for $25.00 per year which provides technical support and member services. (the fee difference is due to the Castle Hill site implementing Castle Hill Village Membership.) Where do we meet and what do we do?: The club rooms are located on the ground floor of Lober House, towards the western end of the building. Members can arrange to meet Computer Club tech support volunteers by appointment to get assistance with technology problems. The Computer Club offers free technical assistance to residents who have Castle Hill Village Membership. Appointments can be made for home visits if you find it hard to visit the club rooms or for larger devices like desktop computers etc. Support also covers such items as laptops, mobile phones, tablet's, iPad's and other electronic equipment. In addition to technical support for all Castle Hill village residents, Computer Club members can get assistance with device purchase options and a range of other member services at the Lober House Club rooms. Call the Reception desk on 8853-1810 or email us to arrange an appointment for any technical assistance. Club Rooms are open on.. Tuesday 9:00 am - 12:00 pm, 12:30 pm - 3:00 pm Thursday 9:00 am - 12:00 pm . If you want urgent advice you can check with staff at our drop-in time of 12:30-1pm Tuesday or Thursday before 12.00pm for a short review of your tech problem. We will advise if a full appointment is required. Bi-monthly tech sessions for Computer Club members are held on 1st and 2nd Saturdays of the month and are held in The Gatehouse on Broughton Avenue. Dates and times of all these events are provided to members on a regular basis through email communication, in the Anglicare Shine app, and on this website. Click here for more details on up-coming Tech Sessions. Contact the Club: Email : computer.club@anglicare.org.au Phone: 8853-1810 (recorded message if desk is unattended) Shop Purchases and Club Payments: We have items for sale in our shop. This includes a range of pre-loved items with a 30 day satisfaction return policy. Purchases and other payments can be made by credit/debit card. Cash is not encouraged due to health risks. Additional help with Technology Not part of Computer Club, Anglicare Tech Bar staff also provide tech assistance and are located near the Computer Club rooms in Lober House. Residents who have Castle Hill Village Membership receive free support from Tech Bar. (NB: Those who do not hold Castle Hill Village Membership are eligible for similar technical assistance on a fee for service basis from either computer club or Tech Bar. Current fee rate is $75 per hour) ABOUT THE CLUB

Back to Clubroom Archives This page lists some previous Club documents but will eventually provide a storage point that will link from a Club archive for any historical or technical research activities. Link to Archives Saturday August 10 Session 7 - Internet Security Issues- Brian McLachlan Saturday September 7 - Session 8 Managing Privacy Online- Brian McLachlan Saturday September 14 - Session 9 Data Security Brian McLachlan Tuesday 17th September Computer Club AGM Menzies Room 1.30pm Saturday October 5 - Session 10 Device Maintenance. Brian McLachlan Saturday October 12 - Guest Speaker Karen McAlpine, Occupational Therapist - Anglicare Saturday November 2- Topic: Windows File Explorer... Brian McLachlan

Email the Club Have a question? Fill in the Enquiry form below First name* Last name Email* Phone Choose one of the three options. Technical Help Membership Enquiry Other Write a message Submit

Computer Club AGM Internet Connected Devices First Aid Here are some common issues that may cause the internet to seem that it may be disconnected. Remember that you can always ask for assistance from one of the Computer Club's Tech Mates if additional help is needed. Clicking on any of the links below will start a download of a document in PDF format that you can read on the screen or print if that is more convenient. My mobile device (phone or tablet) will not connect to the internet My NBN internet is not working My computer won't connect to the Internet

25TH ANNIVERSARY COLLAGE

Computer Club AGM Scam Awareness First Aid This page gives you some immediate information. There are also pages you can print at the bottom to assist with more details or to help prepare in case of a scam. The advice on this page is general as scams keep changing. The advice is given in good faith however Computer Club cannot be held responsible for any losses experienced in a specific instance. Scammers rely on urgency so always remember: Nothing is really URGENT except getting medical treatment if you are seriously ill. The Urgency ploy: Scams rely on urgency so anytime you get an email, text or phone call with a requirement for URGENCY, treat it as a scam. Businesses and government departments will not have urgent payment requirements without multiple prior notices of a payment due. Scammers can fake the number shown on your phone to appear to be the genuine number of a business, bank or government. No matter what they say, hang up – they want to keep you talking and can be very convincing, meanwhile they are recording everything that you say. Hang up, then get a known correct email or phone number for the bank, Paypal, Centrelink, Services NSW or other business or government service. Ring on the known correct number to check for problems. Check the Scamwatch website https://www.scamwatch.gov.au for similar types of scams. Come to Computer Club for our advice 8853 1810, if you are still unsure, but do not respond to the scam message. Scam Clues You should never be asked to provide: Passwords or Security PIN Payments to ‘fix’ account problems Payments in Bitcoin, other crypto currency or giftcards Ask at Computer Club for our advice 8853 1810, if you are unsure, but do not respond to the scam message. But it might be a Legitimate, Email, Text or Phone Call! Emails are very insecure and can easily be intercepted by scammers. A legitimate email should refer to you by name and not require any payment unless it is through your normal account. An invoice might be faked so if you have doubts, check that it is also on your online account with that business. Do not click any link in an email that you are not absolutely certain about. Do not send any banking or payment information via email but especially BSB, Account details and NEVER passwords or PIN. A text message or SMS can be illegally inserted with previous messages from a bank, business or government. Read the message but do not tap on any link in the message. You can check for any issues mentioned in the text using your phone app or online account for the bank, business or government mentioned in the message. Businesses may make phone calls but usually for appointments NOT payments. Telstra, Optus, Vodaphone, NBN, Microsoft, Apple etc will NOT ring you unless you ring them first. Do not listen to anyone who calls and says they are from any of these businesses. Hang up – it is not RUDE to hang up on a criminal. If they ring back, threaten to call the police or turn off your mobile phone or leave a land line off the hook for an hour. If you get a call from an unknown number, do not answer; let it go to voicemail. A legitimate caller will leave a message; a scammer will not. Some phone surveys are also scams even if they sound benign; they are collecting personal information to use on a later phone call. Ask at Computer Club 8853 1810, for our advice if you are unsure, but do not respond to the scam message. Technology Trauma Scammers have many methods to cause worry about a fault in your mobile phone, tablet or computer or on your internet or Wifi. Even if your device shows a message that it has a virus or other fault, turn it off and bring it for a check at Computer Club. If the scammer or the message says don’t turn it off, ignore them, hang up and turn it off. A virus cannot cause any harm if the computer is not running! In most cases, there is NO VIRUS; they do not know anything about your devices and they are just telling a scary story to get you to connect to their computer so they can steal your information and money. To turn off any device, even if ‘frozen’, hold down the power button until it goes off or shows a message to tap again to turn off (usually mobile devices) The ONLY time that you need to keep your device on is when it is updating and it will tell you when that is complete. Ask at Computer Club for our advice if you are unsure, but do not respond to the scam message. It seems so personal! Sometimes personal information is stolen from a business so scammers find out some of your details that way, but there are other ways: How do they know my number? They don’t; they use a computer to ring millions of numbers hoping to get someone who will listen to their scam. Unknown caller number; don’t answer. If you answered but it sounds odd; Hang up, do not listen. How do they know my name? They often don’t but many of us have put our name in our email like jenny.blackbird@treemail.com . How easy is it to get your name, Jenny Blackbird from that email? Check if your email is known by criminals; use this site to check https://haveibeenpwned.com/ Change the email; ask how at Computer Club! How do they know my email? They often don’t but if a friend has their email hacked, all their friends’ emails will be stolen and yours might be one of them. Ask at Computer Club for our advice if you are unsure, but do not respond to the scam message. What can you do to prepare? Gather phone numbers in advance for critical accounts like banking so that you know the correct number to ring if you are worried about a possible scam message. Set up two-factor access to critical accounts like banking. This means that if your password is stolen criminals cannot get access to your money without a second piece of information like a phone code. Use a different password for every account so that the loss of one password does not compromise everything. Read Scamwatch for current information about scams so you are aware of what is possible. https://www.scamwatch.gov.au Check the advice from Computer Club in Friday Night Update and Bits & Bytes In case a scammer tries to impersonate a family member in trouble, arrange a secret word or phrase with family members in advance so you really know who it is. Never mention any family names until you really know it is a family member talking or texting. Practice answering the phone with ‘Hello’ only and wait for a response to make it difficult for scammers to record your voice to fool your family. Practice answering calls only from numbers you know and ignore the rest Minimise disclosure of personal information on social media to minimise scammer information sources Check your email is not known by criminals at Email Check Check any password for security at Password_Check Keep the Computer Club number handy for our advice 8853 1810, but do not respond to suspected scam messages Click on these links for helpful pages you can print: I am worried about a scam Scam Preparation List