Email the Club Have a question? Fill in the Enquiry form below First name* Last name Email* Phone Choose one of the three options. Technical Help Membership Enquiry Other Write a message Submit

Website Development This page is for Website Development and various notes. It is protected by a password. To do: 1. Create a search button 2. Create a "Contact us" link by email/Gmail with 3 categories a. Tech Help b. Membership enquiry c. General Enquiry Gmail Account: anglicareresidentscomputerclub@gmail.com Anglicare Account: computer.club@anglicare.org

Welcome to the Computer Club website. Our aim is to provide services and assistance for residents of Anglicare Villages at Castle Hill and Glenhaven Green. M embers can find information about obtaining assistance with the use of devices such as computers, tablets, mobile phones and other technological devices used in daily living. We also can help with understanding how to use the internet for obtaining information about government services, health and fitness, online libraries and church services etc. Members and guests also benefit from regular seminars on topical subjects. Find out about our Membership Policy by clicking this link Join our Computer Club to stay up to date with how technology can assist you in your daily living. Privacy at the Computer Club. The Computer Club is committed to safeguarding member privacy. You can read our current Privacy Policy by clicking this link. This Privacy Policy covers all interactions with the Club including use of this website. If you have any concerns about privacy please bring them to us at the Clubrooms. WELCOME CLUB HISTORY Click here to read an account of the Club from its beginnings in 1999 to the present day. ABOUT THIS WEB SITE.... This web site is reference point for information that users might find helpful. Navigation is via series of easy to use menus / sub-menus that can direct you to the information you might be seeking. For example: menu is titled "Club Rooms" which displays a number of clickable actions (sub menus). one of the sub-menus might be titled "The Gatehouse Sessions" which shows Saturday morning seminars.

ARV Computer Club Committee Brian McLauchlan (President) David Makin (Secretary) Elizabeth Pedersen (Treasurer) Geoff Litchfield (Membership) Ruth Bunn (Reception) Chris Keay (Reception) Melanie Rankine (Welfare) Rita Berryman (Reception) Jan Andrews (Village Rep) Email the ARV Computer Club computer.club@anglicare.org.au Who can join: Membership of the Club is available to residents of Anglicare Retirement Villages. Contact the club or call in at Reception for a membership application form. New Member Fees: Annual Membership Fee - $10.00. There are no fees for residents of Anglicare Residential Aged Care facilities. Glenhaven Green residents can become Computer Club members for $25.00 per year which provides technical support and member services. (the fee difference is due to the Castle Hill site implementing Castle Hill Village Membership.) Where do we meet and what do we do?: The club rooms are located on the ground floor of Lober House, towards the western end of the building. Members can arrange to meet Computer Club tech support volunteers by appointment to get assistance with technology problems. The Computer Club offers free technical assistance to residents who have Castle Hill Village Membership. Appointments can be made for home visits if you find it hard to visit the club rooms or for larger devices like desktop computers etc. Support also covers such items as laptops, mobile phones, tablet's, iPad's and other electronic equipment. In addition to technical support for all Castle Hill village residents, Computer Club members can get assistance with device purchase options and a range of other member services at the Lober House Club rooms. Call the Reception desk on 8853-1810 or email us to arrange an appointment for any technical assistance. Club Rooms are open on.. Tuesday 9:00 am - 12:00 pm, 12:30 pm - 3:00 pm Thursday 9:00 am - 12:00 pm, 12:30 pm - 3:00 pm If you want urgent advice you can check with staff at our drop-in time of 1230-1pm Tuesday or Thursday for a short review of your tech problem. We will advise if a full appointment is required. Bi-monthly tech sessions for Computer Club members are held on 1st and 2nd Saturdays of the month and are held in The Gatehouse on Broughton Avenue. Dates and times of all these events are provided to members on a regular basis through email communication, in the Anglicare Shine app, and on this website. Click here for more details on up-coming Tech Sessions. Contact the Club: Email : computer.club@anglicare.org.au Phone: 8853-1810 (recorded message if desk is unattended) Shop Purchases and Club Payments: We have items for sale in our shop. This includes a range of pre-loved items with a 30 day satisfaction return policy. Purchases and other payments can be made by credit/debit card. Cash is not encouraged due to health risks. Additional help with Technology Not part of Computer Club, Anglicare Tech Bar staff also provide tech assistance and are located near the Computer Club rooms in Lober House. Residents who have Castle Hill Village Membership receive free support from Tech Bar. (NB: Those who do not hold Castle Hill Village Membership are eligible for similar technical assistance on a fee for service basis from either computer club or Tech Bar. Current fee rate is $75 per hour) ABOUT THE CLUB

The Gatehouse Sessions. What are they about? When are they on? References Some background on our information sources How we verify our advice to members Self Service This page provides lists of Apps that may be useful. Many are free to use on your device About Tech Mates Learn about the Tech Mates and how they can help you Meet the Committee About the committee; what it does and how it works Meet the committee members Understand the AGM

Contacts. This is a list of ARV Village contacts. Click here to view Contacts. This is a list of Castle Hill Village contacts. Click here to view Other Useful Contacts This is a list of additional contacts Click here to view

First Aid (Help with Technology) First Aid for your Technology Sorry, but the fixes here are not for yourself but for your ailing technology. We list some simple actions you can try that might get you out of trouble and save booking and waiting for a CC Tech Mate. This saves us both time and hopefully you will learn a little more and get confidence in your devices. If one of the fixes seems to fit, click on it to take you to a page of detailed steps. You can read these from the screen or click on a link on the same page to print a copy to read as you follow the steps. Select your Topic/Question from the options below to search for answers. Remember you can always contact the Club and arrange for a Tech Mate to help you resolve your issue. FAQ TOP Scam Awareness Internet Connected Devices Desktop/Laptop Computers Mobile Phones or Tablets

COMMUNICATION The club journal, Club Connect and technology update emails are only available to current financial members through email. Printed copies can only be made available on personal request at the Lober House club rooms. This service is aimed primarily at club members in Residential Care who may not have convenient email access. Club Connect is a monthly topical journal that gives Computer Club members insights into current technology issues in a readable format. It covers technology news, computers, mobile devices and some technology basics. When available, there are pre-loved items advertised for sale at clearance prices. Computer Club members also receive PIC emails which are the ‘President’s Irregular Communication’ which are sent on a needs basis when urgent or important communication to members is required. Members are encouraged to communicate with the club via email, phone, in person at Reception or by contacting any member of the Committee. Back to Home

Shop and Services Simply click on an item below to be taken to the relevant details Regarding Payments, the Club has a contactless payment receiver at the Reception desk. We encourage payments by touch-and-go Credit / Debit cards rather than cash, for convenience and to reduce the risk of infection contact through the use of notes and coin. Greeting Cards Name Badges USB sticks Stylus to assist with touch screens Mouse pads Wallet magnifiers Printing and Scanning Services File copying to Media and Data Copies Greeting Cards A large range of greeting cards is available for purchase with envelopes - Birthday, Christmas, Easter, Get Well, Sympathy, etc. Come in and browse our selection. Still only from $1 each. Personalised cards can also be designed and ordered for a negotiated fee. Photos and selected images can be added to further personalise. Greeting Cards Name Badges Round metal badges with either a pin or magnet fastenings are available for order: $3 for pin $6 for magnet We can make one at a time OR in quantity for groups and Clubs. Name Badges USB Sticks 16GB USB - $12 64MB (small capacity) - $3 USB Stylus Mobile phones and tablets are not designed for senior's older fingers. A stylus is a cheap helper and makes makes tapping so much easier. Stylus Mouse Pads High quality mouse pads. Smooth easy glide surface for mouse. Gripping surface to stick to desktop, $4 ea. MouseP Wallet Magnifiers A credit card sized magnifier, slips into wallet or purse. 2 for $1 WalletM Printing and Scanning. Small print runs on A4 plain paper; grayscale (B&W) or colour. Plain text pages or pages with text and images: $1.00 + .05 cents per page (grayscale) $1.00 + .10 cents per page (colour) Double-sided printing counts as 2 printed pages per page of paper. This is a convenience service for members and does not provide print runs for promotional flyers or pamphlets for clubs and events. We do not offer to print grayscale (B&W) or colour photo-prints as these are better sourced from photo printing services which have long-lasting inks. Scanning in our fast document scanner to PDF file; Up to 10 A4 pages for free Scanning of more than 10 pages at $1 for each extra 10 pages or part thereof. The scanned file will be copied to your USB stick or emailed to your personal email. VHS 35mm Library File copying to Media This service copies files on your computer to storage like a USB stick as a back-up or extra copy. A back-up to your own USB stick or drive is free if you have booked to have your computer or mobile device reset or data transferred to a new device. File copies include a Data Copy and Device fee as detailed below: Data Copy Fee Data Fee (this is because it takes more time for more data) Free if less than 200 MB 200 MB to 1 GB $1.00 More than 1 GB $1.00 for each additional 1 GB (i.e. 1.5 GB to 2 GB= $2.00 etc..) Device Fee From your device to your own USB drive or USB stick; free. From your USB stick to your other USB stick or USB drive; $1.00 (We have to set up and use our own computer and delete later) Back to Top

The Gatehouse Sessions At the Gatehouse on Broughton Avenue: These are technical presentations for Computer Club members that help you understand the technology. CC Members may bring a guest or a neighbour who might be interested in joining the club. Some sessions may be lecture style to provide general information on a particular topic. Other sessions may be hands-on where you can bring your own device and have a go at the examples that are provided. Some sessions will be basics while others may be topical and somewhat more advanced. You are welcome to come to any session however! 2025 Gatehouse Sessions Schedule (click here to download a copy) Click here to open Cloud File Folders Upcoming Gatehouse Session Details (click any underlined session below) Saturday September 6 2025, 10am Windows 10 to Windows 11; the differences. General Users Saturday September 13 2025, 10am Backup or copy files? (BYO Laptop; Basics) Saturday October 4 2025, 10am Windows 11; -Alternatives? General Users Saturday October 11 2025, 10am File Management on Mobile (BYO Mobile; Basics)

Back to Clubroom Archives This page lists some previous Club documents but will eventually provide a storage point that will link from a Club archive for any historical or technical research activities. Link to Archives Saturday August 10 Session 7 - Internet Security Issues- Brian McLachlan Saturday September 7 - Session 8 Managing Privacy Online- Brian McLachlan Saturday September 14 - Session 9 Data Security Brian McLachlan Tuesday 17th September Computer Club AGM Menzies Room 1.30pm Saturday October 5 - Session 10 Device Maintenance. Brian McLachlan Saturday October 12 - Guest Speaker Karen McAlpine, Occupational Therapist - Anglicare Saturday November 2- Topic: Windows File Explorer... Brian McLachlan

Computer Club AGM Here are some common issues that may affect Windows based systems. Click on the option that seems closest to you issue. Remember that you can always ask for assistance from one of the Computer Club's Tech Mates if additional help is needed. Here are some common issues that may affect Windows based systems. Click on the option that seems closest to you issue. Remember that you can always ask for assistance from one of the Computer Club's Tech Mates if additional help is needed. Desktop/Laptop Computers First Aid Here are some common issues that may affect desktop and laptop computers. Click on the option that seems closest to your issue. Clicking on any of the links below will start a download of a document in PDF format that you can read on the screen or print if that is more convenient. Remember that you can always ask for assistance from one of the Computer Club's Tech Mates if additional help is needed. My desktop computer will not turn on My laptop computer starts, turns on for a few seconds bit then goes blank My laptop uses the battery very quickly My desktop computer has a blank screen even though it is turned on