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Welcome to the Computer Club website. Our aim is to provide services and assistance for residents of Anglicare Villages at Castle Hill and Glenhaven Green. M embers can find information about obtaining assistance with the use of devices such as computers, tablets, mobile phones and other technological devices used in daily living. We also can help with understanding how to use the internet for obtaining information about government services, health and fitness, online libraries and church services etc. Members and guests also benefit from regular seminars on topical subjects. We run regular tutorials on topics of interest to members. These are small group sessions run in the Club's computer learning centre. Go to the Club Activities page to get the latest information on these informative and helpful activities . Join our Computer Club to stay up to date with how technology can assist you in your daily living. Privacy at the Computer Club. The Computer Club is committed to safeguarding member privacy. You can read our current Privacy Policy by clicking this link. This Privacy Policy covers all interactions with the Club including use of this website. If you have any concerns about privacy please bring them to us at the Clubrooms. WELCOME CLUB HISTORY Click here to read an account of the Club from its beginnings in 1999 to the present day. ABOUT THIS WEB SITE.... This web site is a reference point for information that users might find helpful. Navigation is via series of easy to use menus / sub-menus that can direct you to the information you might be seeking. For example: The menu bar has an entry Club Activities which you can click on to see all the activities currenty listed.

Contacts. This is a list of ARV Village contacts. Click here to view Club Operations Computer Club Policies and Procedures Access for Members and Volunteers to Active Documents (Click underlined item to download a copy) Club Constitution Members Rights and Responsibilities Computer Club QMS What is QMS?

ARVCC QMS System Please click on the relevant link below to download any required policy documant in PDF format. The document can be printed but is then considered UNCONTROLLED. This means thet the next time the document is to be used, it must be checked against QMS to ensure it is the current version. If an amendment is required this should be discussed with the identified process owner who is the only authorised Commitee Member to make an amendment, a significant variation or rewrite a new process if required. While this may seem tedious, it ensures that current workable procedures are documented and followed by all. . This ensures consistent operation of the club and that all legslatie requirements are fulfilled. It is important that every Committee Member understands the requirements to act within the Club Constitution and Club procedures. We are a registered not-for-profit organisation under Fair Trading NSW. We must abilde by all requirements. Do not Guess. Check the QMS! Overview This page lists the five functional areas where reference documents are held in the QMS system. Details of the Quality Goals and QMS are at this link. Review the items listed under each heading to determine where a relevant document is likeley to be stored. Click on the heading that you have determined is relevant to the area you wish to access. Operations Membership Management including member database Office Organisation and Security Volunteer Management & Recruitment Bookings and Requests for Assistance including email and phone Management & Strategic Direction Legislative requirements and club management Quality Management System Meetings including AGM Committee roles and responsibilities including mandatory positions Finance Membership fees and member benefits Accounts and banking Financial reporting Sales of products and used goods Purchasing Asset Management Communication Member advice emails Newsletter Promotional documents and activities Presentations, tutorials and training activities Executive and Committee communication Website Management Technology Management Systems and device maintenance Privacy and security management including password and 2FA Replacement of club devices

Operations Membership Management including member database Office Organisation and Security Volunteer Management & Recruitment Bookings and Requests for Assistance including email and phone Management & Strategic Direction Legislative requirements and club management Quality Management System Meetings including AGM Committee roles and responsibilities including mandatory positions Finance Membership fees and member benefits Accounts and banking Financial reporting Sales of products and used goods Purchasing Asset Management Communication Member advice emails Newsletter Promotional documents and activities Presentations, tutorials and training activities Executive and Committee communication Website Management Technology Management Systems and device maintenance Privacy and security management including password and 2FA Replacement of club devices

Computer Club QMS What is QMS? QMS means Quality Management System. This is where all the documented processes, policies and other material for the operation of a business are located. The intent is that all staff can access the most current information for the performance of their part in all operations in a business. This hopefully means that everyone understands what is required to ensure the best performance of various tasks and the quality level required. In business, QMS is the basis for management audits by internal and external audits to ensure quality and, if required, to achieve certification to ISO 2001 Quality Management Systems. QMS at Computer Club While Computer Club is not a commercial or public service entity, the use of a QMS system provides an aspirational level of performance to aim at for good customer service, financial probity and excellent resource management. There is no suggestion that ARVCC has any intention of seeking ISO 2001 certification. Fundamentals It is imperative that all documents that are held in the QMS are current versions, that version control is applied (ie there is labelling to identify versions) and everyone references only the latest document. If documents are printed then these have to be considered as uncontrolled as they may be updated on the QMS at any time. Each document has a process owner who is responsible for managing the currency, versioning and QMS updates for their documents. All users must understand that they should check QMS every time they are concerned about a particular process, policy or procedure. QMS Structure The QMS is built around the background of a ‘skeleton’ Process Description Overview from which individual documents can be referenced. It is also possible to search the QMS system for a particular document. Access the QMS here.

ARV Computer Club Committee Brian McLauchlan (President) Elizabeth Pedersen (Actg Secretary) (Treasurer) Geoff Litchfield (Membership) Melanie Rankine (Welfare) Rita Berryman (Reception) Jan Andrews (Glenhaven Green Co-ordinator) (Public Officer) Bob Myers (Communication Officer) Email the ARV Computer Club computer.club@anglicare.org.au Who can join: Membership of the Club is available to residents of Castle Hill and Glenhaven Green Villages. Contact the club or call in at Reception for a membership application form. New Member Fees: Annual Membership Fee - $10.00. This fee covers all residents at Castle Hill Villages and Glenhaven Green Village. Once a member tranfers to a Residential Aged Care Facility they can nominate to stay as a member of the Club at no charge. Where do we meet and what do we do?: The club rooms are located on the ground floor of Lober House, towards the western end of the building. Members can arrange to meet Computer Club tech support volunteers by appointment to get assistance with technology problems. The Computer Club offers free technical assistance to residents who have Castle Hill Village Membership. Appointments can be made for home visits if you find it hard to visit the club rooms or for larger devices like desktop computers etc. Support also covers such items as laptops, mobile phones, tablet's, iPad's and other electronic equipment. In addition to technical support for all Castle Hill village residents, Computer Club members can get assistance with device purchase options and a range of other member services at the Lober House Club rooms. Call the Reception desk on 8853-1810 or email us to arrange an appointment for any technical assistance. Club Rooms are open on.. Tuesday 9:00 am - 12:00 pm Appointments & Reception Wednesday 10.00 am - 1.00 pm Drop-in and Support Thursday 9:00 am - 12:00 pm Appointments & Reception If you want urgent advice you can check with staff at our drop-in times 9:00am -12:00pm Tuesday or Thursday before 12.00 pm for a short review of your tech problem. We will advise if a full appointment is required. Information sessions for Computer Club members are held on 1st and 2nd Saturdays of the month at The Gatehouse on Broughton Avenue. Dates and times of all these events are provided to members on a regular basis through email communication, in the Anglicare Shine app, and on this website. Click here for details on up-coming Information Sessions. Contact the Club: Email : computer.club@anglicare.org.au Phone: 8853-1810 (recorded message if desk is unattended) Shop Purchases and Club Payments: We have items for sale in our shop. We occasionally obtain pre-loved items. These are reviewed and sold with a 30 day satisfaction return policy. Purchases can be made by credit/debit card. Additional help with Technology Not part of Computer Club, Anglicare Tech Bar staff also provide tech assistance and are located near the Computer Club rooms in Lober House. Residents who have Castle Hill Village Membership receive free support from Tech Bar. (NB: Those who do not hold Castle Hill Village Membership are eligible for similar technical assistance on a fee for service basis from either computer club or Tech Bar. Current fee rate is $75 per hour) ABOUT THE CLUB

First Aid (Help with Technology) First Aid for your Technology Sorry, but the fixes here are not for yourself but for your ailing technology. We list some simple actions you can try that might get you out of trouble and save booking and waiting for a CC Tech Mate. This saves us both time and hopefully you will learn a little more and get confidence in your devices. If one of the fixes seems to fit, click on it to take you to a page of detailed steps. You can read these from the screen or click on a link on the same page to print a copy to read as you follow the steps. Select your Topic/Question from the options below to search for answers. Remember you can always contact the Club and arrange for a Tech Mate to help you resolve your issue. FAQ TOP Scam Awareness Internet Connected Devices Desktop/Laptop Computers Mobile Phones or Tablets

Saturday Information Sessions for Members. What are they about? When are they on? Self Service This page provides lists of Apps that may be useful. Many are free to use on your device Learning Opportunities for Members Discover our range of services to help members learn more about technology. Meet the Committee About the committee; what it does and how it works Meet the committee members Understand the AGM About Tech Mates Learn about the Tech Mates and how they can help you References to Useful Web Sites Here is a list of useful websites. This will be regularly updated

COMMUNICATION The club journal, Club Connect and technology update emails are only available to current financial members through email. Printed copies can only be made available on personal request at the Lober House club rooms. This service is aimed primarily at club members in Residential Care who may not have convenient email access. Club Connect is a monthly topical journal that gives Computer Club members insights into current technology issues in a readable format. It covers technology news, computers, mobile devices and some technology basics. When available, there are pre-loved items advertised for sale at clearance prices. Computer Club members also receive PIC emails which are the ‘President’s Irregular Communication’ which are sent on a needs basis when urgent or important communication to members is required. Members are encouraged to communicate with the club via email, phone, in person at Reception or by contacting any member of the Committee. Back to Home

Learning Opportunities for Members Learning Opportunities Computer Club has a range of services to support our members with learning about technology. Depending on each person’s needs the service can be more formal and structured learning or as straightforward as asking a question. Currently the club services available include: Learning Sessions in the LearnSpace Room These are formal sessions that require registration and regular attendance. The sessions will vary in length depending on topics. Dates and times are announced in club emails before each session starts. Drop in Tutorials Members can drop in Tuesday or Thursday 9-12 when the rooms are open and get advice if a tech support person is available. On Wednesday 10am - 1pm there is a drop-in session for any member to get short answers and help. Computer Use Members can drop in on Wednesday 10-1pm to use the club desktop computers for wordprocessor, spreadsheet or presentation document preparation and editing in office software. If other members are not receiving drop-in support then help with the computer may be able to be provided. (this is help with minor problems like formatting, saving or editing; it is NOT computer training) Members will need to bring their files on a USB memory stick or USB portable drive. ScamStop Mobile Members can call the club mobile on 0493 001 196 to get advice on suspected scams. This service is available Monday to Thursday 9am – 4pm ONLY. It is only for immediate scam advice and no home visits are included. Tech Support may recommend an appointment if the scam activity requires extensive recovery work on your device. Saturday Information Sessions These sessions are held at The Gatehouse on Broughton Avenue. They are usually held the first and second Saturdays of each month from February to December starting at 10am for one hour. Click on this link for the current month’s program. Please note: These are member-only services for current financial members who are in self-care residential villages at Castle Hill or Glenhaven Green villages.

Shop and Services Simply click on an item below to be taken to the relevant details Regarding Payments, the Club has a contactless payment receiver at the Reception desk. We encourage payments by touch-and-go Credit / Debit cards rather than cash, for convenience and to reduce the risk of infection contact through the use of notes and coin. Greeting Cards Name Badges USB sticks Stylus to assist with touch screens Mouse pads Wallet magnifiers Printing and Scanning Services File copying to Media and Data Copies Greeting Cards A large range of greeting cards is available for purchase with envelopes - Birthday, Christmas, Easter, Get Well, Sympathy, etc. Come in and browse our selection. Still only from $1 each. Personalised cards can also be designed and ordered for a negotiated fee. Photos and selected images can be added to further personalise. Greeting Cards Name Badges Round metal badges with either a pin or magnet fastenings are available for order: $3 for pin $6 for magnet We can make one at a time OR in quantity for groups and Clubs. Name Badges USB Sticks 16GB USB - $12 64MB (small capacity) - $3 USB Stylus Mobile phones and tablets are not designed for senior's older fingers. A stylus is a cheap helper and makes makes tapping so much easier. Stylus Mouse Pads High quality mouse pads. Smooth easy glide surface for mouse. Gripping surface to stick to desktop, $4 ea. MouseP Wallet Magnifiers A credit card sized magnifier, slips into wallet or purse. 2 for $1 WalletM Printing and Scanning. Small print runs on A4 plain paper; grayscale (B&W) or colour. Plain text pages or pages with text and images: $1.00 + .05 cents per page (grayscale) $1.00 + .10 cents per page (colour) Double-sided printing counts as 2 printed pages per page of paper. This is a convenience service for members and does not provide print runs for promotional flyers or pamphlets for clubs and events. We do not offer to print grayscale (B&W) or colour photo-prints as these are better sourced from photo printing services which have long-lasting inks. Scanning in our fast document scanner to PDF file; Up to 10 A4 pages for free Scanning of more than 10 pages at $1 for each extra 10 pages or part thereof. The scanned file will be copied to your USB stick or emailed to your personal email. VHS 35mm Library File copying to Media This service copies files on your computer to storage like a USB stick as a back-up or extra copy. A back-up to your own USB stick or drive is free if you have booked to have your computer or mobile device reset or data transferred to a new device. File copies include a Data Copy and Device fee as detailed below: Data Copy Fee Data Fee (this is because it takes more time for more data) Free if less than 200 MB 200 MB to 1 GB $1.00 More than 1 GB $1.00 for each additional 1 GB (i.e. 1.5 GB to 2 GB= $2.00 etc..) Device Fee From your device to your own USB drive or USB stick; free. From your USB stick to your other USB stick or USB drive; $1.00 (We have to set up and use our own computer and delete later) Back to Top